Frequently Asked Questions

Please find below the answers to some of the more frequently asked questions, if you cannot find the information you require please do not hestitate to contact us.

You are in category: Amendments, cancellations, refunds etc.

  1. 1. How do I cancel my holiday?


    If for whatever reason you need to cancel you holiday with us please follow the following procedure.  Please advise us of you cancellation in writing assoon as possible, this can be done either by email  to customerservices@travelservicedirect.co.uk or by post to the Customer Services Dept., Travel Service Direct Limited, 6 Freshfields, Knutsford, Cheshire, WA16 0NR.

     

    We will need the lead passenger on the booking to contact us. For email cancellations this must be from the email address taken at the time of booking. Cancellation charges will be applied by both ourselves and your tour operator(s) – See our Terms and Conditions. We cannot accept cancellations by telephone.

     

    As soon as we receive notification that you wish to cancel your holiday arrangements we will contact the relevant supplier.  Cancellation charges will be levied by the operator and/or airline.  The cancellation charges applicable can be found in the relevant booking conditions and vary according to the supplier and also the number of days it is to prior departure when we receive the cancellation notice.

     

    If you need to cancel your holiday please make us aware as soon as possible. If you give plenty of notice the cancellation cost is may be just a loss of deposit but the closer you are to departure the higher the cancellation cost will be.

     

    Depending upon the reason for cancellation, your cancellation charges may be recovered through your travel insurance policy.

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  2. 2. When is my balance due?

    Your balance is due 10 - 14 weeks prior to arrival depending upon the services you have booked. The due date will be on you confirmation. if you don't pay the balance by the balance due date then we will try to contact you to collect payment.  If you fail to pay the balance when requested then your booking will be cancelled automatically, and your deposit payment will be lost . If you are unable to pay the balance by the due date please call us on 01565 654411 so we are aware of the situation.

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  3. 3. What if I need to change my booking?


    It is often possible to make amendments to your booking.  Please email the details of the change to customerservices@travelservicedirect.co.uk, quoting our reference number, and a contact phone number.

     

    There will sometimes be an amendment charge which will depend upon which operator is supplying the holiday, the changes you want to make and how many days prior to departure the changes are requested.

     

    Please either contact us or refer to the suppliers  'Booking Conditions' for full details of amendment charges.  Travel Service Direct will charge an amendment fee of £15 per amendment on top of the operator charges.

     

    For advice on amending your booking please contact us at customerservices@travelservicedirect.co.uk or by phone on 01565 654411.

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  4. 4. When can I expect my refund?


    We aim to apply for and forward all client refunds as quickly as possible. The majority of refunds are sent out within 10 working days and it should not take any more than 30 days to arrange payment.

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  5. 5. How do I correct an inputting error?

    For more information or advice on amending your booking please contact us at customerservices@travelservicedirect.co.uk or by phone on 01565 654411.
     

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