Frequently Asked Questions

Please find below the answers to some of the more frequently asked questions, if you cannot find the information you require please do not hestitate to contact us.

You are in category: Flights & Flight Tickets

  1. 1. When can I expect my flight tickets?

    Charter flight tickets from operators such as Avro (Monarch), Thomson, Thomas Cook etc, will either be posted to you or emailed approximately 2 - 3 weeks prior to departure. If the booking is a late booking (made within 14-21 days of departure), then the flight operators automatically arrange for these to be collected from the airport, and pass the charge on to the customer.

     

    For scheduled airline flights most tickets are now electronic (E-Tickets). Details on how to download your E-Ticket will be sent by email. The E-Ticket print out is sufficient for travel, as the airlines hold your reservation electronically in their systems. Your may be able to access your e-ticket information online by logging onto www.checkmytrip.com. You will need the locator, which is shown on your invoice and the lead passenger name.


    Occasionally airlines will issue a paper ticket, which is an old-style cardboard ticket/coupon. If you have a paper ticket, this must be presented at the airport otherwise you will not be able to board the plane.
     

    Please reconfirm onward flights with the airline locally to ensure that the departure times are correct. Airlines from time to time change their flight schedule and it may not be possible to advise you of any changes once you have departed the UK.
     

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  2. 2. I have not received my flight tickets, what should I do?

    In the unlikely event that you have not received your tickets 10 days prior to travel, just email or call our Reservations Department on 01565 654411 and we will arrange for these to be sent to you straight away.

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  3. 3. Do I need to reconfirm my flights?

    Any flight times given may be subject to change, as per the tour operators' booking conditions. Travel Service Direct will inform you of any changes made to your flight arrangements provided that the tour operator has contacted us in advance. It is therefore advisable to always reconfirm your flight times at least 48 hours prior your departure, as per the tour operator's/airline's instructions on both your outbound & inbound journey. If you require any assistance, please do not hesitate to contact us, as Travel Service Direct will not be liable for any repatriation costs incurred.

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  4. 4. What is electronic ticketing (e-ticket)?

    Rather than printing a paper ticket, a computer record advising the airline your ticket has been purchased is created and instantly delivered to the relevant airline(s) with all payment information included. This ticket record is stored in the airline's computer system. When you check-in for your flight, check-in staff will access your ticket record on-line and issue your boarding pass upon presentation of your personal identification. An e-ticket means you do not need a paper ticket.

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  5. 5. How do I travel with an electronic ticket?

    You will be required to present two forms of identification at the check-in desk. One will be your passport and the second will be one of the following, credit card, driving licence or frequent flyer card. You will need to present these at check-in on the day of your departure. The airline will access your electronic ticket record when you check-in for your flight. A boarding pass will be issued to you just as when you present a paper ticket.

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  6. 6. How do I collect my tickets at the airport? (Ticket on Departure)

    Ticket On Departure (TOD) means you simply collect your tickets using the supplied voucher/reference number at the relevant ticket desk of your departure airport. The collection details will be provided on your paperwork and in general will be from the appropriate tour operator desk in the terminal building at your departure airport. If you do have any problems with this please see the information desk at the airport and tell them which tour operator you are flying with, they will be able to assist you. Please allow plenty of time to pick up your tickets and check in.

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  7. 7. What time do I need to arrive at the airport?

    Please double check that they have the correct terminal, and arrive with plenty of time to check in, and pass through airport security. Airlines generally recommend that you check in at least two hours prior to the stated flight time. If you are collecting your tickets at the airport (Ticket On Departure) you should allow extra time for this.

    Airlines cannot guarantee that your party will be seated together (unless you have paid for pre booked seating), if you would like us to try to pre book your seats (charges may apply) please email or call our Reservations Department on 01565 654411
     

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  8. 8. Is it possible to make a name change on flights?

    For security reasons name changes (including minor spelling errors) are not permitted by the airlines. This applies to the first and last names only (middle names are not required) and the names must match the names in your passports exactly. If they do not match you will not be allowed to board and any changes allowed are likely to incur a large fee. Charter flights only require the first initial. (i.e Mr J Smith) Scheduled flights require the full first name (i.e Mr John Smith).

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  9. 9. I am a Miss but my booking details say Mrs or Ms. Does this affect my being able to fly?

    No, as long as the gender is correct, being labelled incorrectly as Ms/Miss/Mrs will not change anything on your booking. UK (and most international) passports do not state the title on the passport. However if your title is incorrect, please contact us immediately by emailing customerservices@travelservicedirect.co.uk

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  10. 10. How much luggage allowance do I have?

    Your booking confirmation email or letter should state the luggage allowance. Please note that luggage allowances vary between the various flight companies. If you are still unsure of your luggage allowance, then please email us on customerservices@travelservicedirect.co.uk

     

    As a general rule for charter flights 20 kg per person is considered the standard plus 5 kg hand luggage. The standard baggage allowance for scheduled flights is up to 23 kg (x1 item of hold luggage) for Economy passengers on most airlines, however some allow 46 kg (x2 items of hold luggage with no more than 23 kg per item). Scheduled flight passengers will receive between 6 and 18 kg of hand luggage depending upon the airline. Business Class and First Class passengers will receive an additional luggage allowance. 
     

     

    It may be possible to purchase additional baggage allowance when you make your booking and, if so, this will be given to you as an option during the booking process.

     

    Most airlines/tour operators allow you to place pushchairs and other items in hold luggage but they may make a charge for them.

     

    All airlines are able to carry wheelchairs, both manual and electric. It may not be possible to use your own wheelchair onboard an aircraft due to the aisle width. 

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  11. 11. Can I fly if I am pregnant?

    Travellers who are more than 26 weeks pregnant on the date of their return flight should obtain a doctors approval to fly. Permission should also be sought directly from your airline and your insurance policy should be checked to ensure suitable cover is in place.

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  12. 12. Do I need to supply Advanced Passenger Information (API) to my airline?

    Yes, the United States Customs and Border Protection require all airlines to collect and send certain passenger information prior to departure. The information includes your country of residence, the full address (including zip/postcode) for your first nights accommodation in the US.

     

    You can provide this information in the following ways:
    a) Online – This is available for most flights by using the airlines own website
    b) At check-in (although it is strongly recommended that to avoid delay you supply the information online in advance).

     

    Some airlines will not allow you to check in online. The API requirements are as follows:

    a) Full name (last name, first name, middle name if applicable)*
    b) Date of birth **
    c) Gender **
    d) Country of residence **
    e) Travel document type (normally passport and alien/permanent resident card if applicable) **
    f) Document number **
    g) Document country of issue **
    h) Document expiry date **
    i) Citizenship
    j) Address where you’ll be staying in the US (or local management company if allocated on arrival)
    k) If you are in transit, your final destination.

     

    ** The details marked with an asterisk can be taken from your machine-readable passport.
     

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  13. 13. Can I take a wheelchair on holiday with me?

    This is not normally a problem although policies do vary depending on the airline/tour operator.

    If you think that you or any member of your party may require special assistance or if you have any questions regarding the carriage or availability of mobility aids please email us at customerservices@travelservicedirect.co.uk

    We will gladly make all necessary arrangements with airlines and tour operators on your behalf to ensure a safe and comfortable journey.

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  14. 14. What items are not permitted on a flight in hand or hold luggage?

    There are a number of items that must not be taken on board an aircraft, do not pack the following items anywhere in your hand or hold luggage:

     

    Flammable liquids and solids

    Oxidisers
    Organic peroxides

    Gas cylinders
    Infectious substances

    Wet car cell batteries
    Instruments containing magnets

    Instruments containing mercury
    Magnetrons

    Fireworks
    Non-safety matches, fire lighters, lighter fuel

    Paints, thinners
    Poisons, arsenic, cyanide, weedkiller

    Acids, corrosives, alkalis, caustic soda
    Creosote, quicklime, oiled paper

    Radioactive materials
     

     

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  15. 15. What are the rules about liquids on flights?

    Some liquids (e.g. gels, lotions, pastes, liquid cosmetics, foams and other liquid-based items) are now allowed through airport security check points. The following restrictions apply to the quantity of liquids:

    Liquids may only be carried in containers no greater than 100ml
    These containers must be brought to the airport contained in a single, transparent, re-sealable plastic bag, which itself must not exceed 1 litre in capacity (approximately 20cm x 20cm). The contents of the plastic bag must fit comfortably and the bag must be sealed.
    Each passenger may carry only one such bag of liquids. The bag must be presented for examination
    Liquids that can not be placed inside the re-sealable bag must be packed into the hold luggage and checked in. Liquids of any amount can still be carried in luggage checked into the aircraft hold.

    Please note 'Liquids' include:

    - All drinks, including water, soup, syrups

    - Creams, lotions, oils, perfumes, lip gloss or lip balms, mascara etc.

    - Sprays and pressurized containers including shaving foam and spray deodorants

    - Pastes, including toothpastes

    - Gels, including hair and shower gel

    - Any other solutions and items of similar consistency 

     

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  16. 16. What are the maximum dimensions for a piece of hand luggage?

    Passengers are only allowed to carry one item of hand luggage. Some airlines have different policies but as a general rule this must be no bigger than 55cm x 45cm x 20cm.
     

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  17. 17. Will I have to pay for meals?

    This depends on the airline you're flying with. In general the following rules apply.

     

    Charter Airlines

    With Charter Airlines meals are sometimes included on flights to the US. If meals are not included they can be pre-booked, for an extra charge, during the booking process.

    Charter airlines will also sell light refreshments and drinks during the flight which are paid for on the flight.

     

    Scheduled Airlines

    Meals are included on all scheduled flights to the US and there is no additional charge. Drinks are normally available on a complementary basis.

     

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  18. 18. How far in advance can I book a flight?

    Scheduled Flights (both outbound and inbound dates) can be booked up to 330 days in advance. In general you are able to book Charter Flights up to 450 days in advance.

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