Frequently Asked Questions

Please find below the answers to some of the more frequently asked questions, if you cannot find the information you require please do not hestitate to contact us.

You are in category: Holiday Documentation

  1. 1. There is an error on my documentation, what should I do?

    When you receive your travel documentation, please check it carefully and notify us immediately if you think any of the details are inaccurate. Please email the details of the error to customerservices@travelservicedirect.co.uk, quoting our reference number, and a contact phone number in case of any queries. We are not liable to you for any problems or complaints you may have as a result of holiday details having been noted incorrectly if you do not advise us of these prior to travel

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  2. 2. When should I expect the documents for my holiday?

    Your accommodation vouchers (villa or hotel) and car hire vouchers will be sent by email or mail approximately 2-3 weeks prior to departure. If you have not received any vouchers within 10 days of departure please email us at customerservices@travelservicedirect.co.uk
     

    For scheduled airline flights most tickets are now electronic (e-tickets). For these, we will send an e-ticket receipt approximately 2-3 weeks prior to departure, and this is sufficient for travel, as the airlines hold your reservation electronically in their systems.
     

    Charter flight tickets from operators such as Avro (Monarch), Thomson, Thomas Cook etc, will be posted to you approximately 2-3 weeks prior to departure, or can be collected at the airport terminal (extra charge). If the booking is a late booking (made within 14-21 days of departure), then the flight operators automatically arrange for these to be collected from the airport, and pass the charge on to the customer
     

    Attraction tickets will be posted to you (by Special Delivery) approximately 21 days prior to departure.

     

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